Printmystuff stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at +65 8753 0413 within 3 days from the date you receive your order.
Printmystuff is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. At the initial stage of order, Printmystuff will process Quality checks for errors in the Artwork submitted, such as resolution, bleed, size and etc. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are responsible for the decision made and we’ll respect your decision and the instructions given.
Color Accuracy and Hardcopy Proofs
Printmystuff will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 80% of the final proof you approved or Printmystuff will reprint your job at no charge. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.
Artwork Files
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Printmystuffsg. Please use our online guideline to assist you in creating print-ready files. We also offer design services for a fee.
Copyright Notice
You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Printmystuff and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject Under Singapore's Copyright Act, it is a criminal offense for a person or company to conduct wilful copyright infringement. The statute of limitations for copyright infringement in Singapore is six years. You’re responsible for the artwork submitted to us.
Privacy
You confirm that you have read, understood and agree to the Printmystuff Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Printmystuff its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the Printmystuff Privacy Policy.
How to Order
Whatsapp +65 8753 0413 and let us know the print product you would like to have, and we will guide you further from there.
Right now, you can choose from over 20 different products with Printmystuffsg. To quickly find a specific product, you can also use the search bar. If the product you are looking for is not available on the webpages, feel free to contact our customer service we will be happy to assist you.
Artwork Service
1. Submit Your Own Artwork File:
A-If sending in JPG format, kindly send by files on Telegram (www.t.me/PrMySt21) B-If sending in PDF format, you may send us on whatsapp C-If sending in PSD/PNG format, you may send it to printmystuff@hotmail.com
2. Order Graphic Design: Let us know you would like this option so one of Printmystuff's experienced designers can compose a professional design for your print.
Artwork Checklist
To speed up the submission procedure, you may follow this checklist for checking your own Artwork:
1. Is the Artwork sizing and resolution DPI correct?
2. Is the file format JPG/PDF/PSD/PNG?
3. Are the files layer flatten? (for PSD files)
4. Is the Artwork set to CMYK colour mode?
5. Is your text size clear & visible to final finished print size?
6. Does the Artwork include at least 5mm away from the artwork edge to prevent it from cutting off?
If you’ve checked the following list, you’re ready to submit your Artwork to print.
Artwork Clarity
When using images in your artwork, you should do so carefully. Just because the images in the artwork look good on the monitor, it does not necessarily mean they will look good on the final printed product. To ensure the sharpness of the images set in your Artwork, you should check the resolution (DPI) of the images in the artwork. DPI measures the amount of pixels per inch.
Please note that there is no way to turn a low-resolution image into a high-resolution image by changing it’s picture. You need to acquire the image in a higher resolution setup file and replace it in the artwork for print.
CMYK vs RGB
Whereas monitors emit light, inked paper absorbs or reflects specific wavelengths. Cyan, magenta and yellow pigments serve as filters, subtracting varying degrees of red, green and blue from white light to produce a selective gamut of spectral colors. Like monitors, printing inks also produce a color gamut that is only a subset of the visible spectrum, although the range is not the same for both. Consequently, the same art displayed on a computer monitor may not match to that printed in a publication. Also, because printing processes such as offset lithography use CMYK (cyan, magenta, yellow, black) inks, digital art must be converted to CMYK color for print. Some printers may prefer your files be delivered in RGB with ICC profiles attached, as this allows the printer to use color management methods when converting to CMYK. Other printers may prefer your files in the CMYK (Cyan/Magenta/Yellow/Black) mode, as this is the mode required for the printing process. If an RGB (Red/Green/Blue) file is submitted, it must be converted to CMYK for print.
Converting Artwork for Hotstamp / Spot UV
For the best outcome, faster & easiest process, we recommended creating the design in vector-format, such as in Adobe Illustrator (ai) or Photoshop (psd). Overlay with K100 Black (CMYK: 0,0,0,100) on the area you require the print effects. Save the Artwork as a new file.
Thanks for shopping / printing with Printmystuffsg.
If you are not entirely satisfied with your purchase, we’re here to help.
Printmystuff is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. At the initial stage of order Printmystuff will process Quality checks for errors in the Artwork submitted, such as resolution, bleed, size and etc. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are responsible for the decision made and we’ll respect your decision and the instructions given.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
File Submissions
Spelling, punctuation, or grammatical errors made by you.
Inferior quality or low-resolution of uploaded images.
Design errors or color selection errors introduced in the artwork file creation process submitted by you.
Errors in user-selected options such product type, size, finishing options, or quantity.
Incorrect dimensions, image orientation, or file submission in accordance with Printmystuff specifications.
Color match guarantee without a hardcopy proof approval.
Delivery delays due to improperly prepared files.
Duplicate orders by the customer.
Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery
Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
Damage to the products arising after delivery to you.
We will only reprint orders if it’s damaged before sending them out to you.
We reserve the right to have you return the original order before reprinting or refunding your order.
We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials that are defective or incomplete or which you receive later than the estimated delivery date.
We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials that are defective or incomplete or which you receive later than the estimated delivery date.
Printmystuff will reprint or provide a refund (if it’s qualify).
Returns
You have 3 days to return the item from the date you received it.
To be eligible for a return, we require a couple of things.
- Your item quantity must be unused and fully returned in the same condition that you received it.
- Your item must be in original packaging,
- Your item needs to have black and white proof of purchase.
- Please return the item to our Office’s address.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. You may choose to re-print or refund and let us know by 3 days from the date you received the item.
If your return is approved, we will either:
- Initiate a refund to your bank account or by cheque.
Or
- reprint the product
Shipping
You will be responsible for paying for your own shipping costs for returning your item and receiving the re-print item. Shipping cost are non-refundable. Please note: Products on Sales & Promotion are non-returnable.
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Printmystuff the current Returns/Refund/Reprint Policy will apply.
We guarantee that our printed products will not be defective in accordance with industry standards. You may contact Printmystuff and a representative will be pleased to help address any general issues you may have with your print job.
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